Shipping policy

Effective date: October 10, 2026

ORDER PROCESSING

Orders are generally processed within 1–2 business days, excluding weekends and U.S. holidays. Processing time is separate from carrier transit time.

During periods of high order volume, processing may take longer. If a material delay affects your order, we will contact you using the contact information provided at checkout.

SHIPPING DESTINATIONS AND CHARGES

PetVibess currently ships to eligible addresses in the United States.

Available shipping services, shipping charges, and estimated delivery windows are shown at checkout before payment. The available options may depend on the destination, order value, package characteristics, and selected delivery service.

We do not guarantee delivery on a specific date unless a guaranteed service is expressly stated at checkout.

DELIVERY ESTIMATES

Delivery estimates begin after the order has been processed and transferred to the carrier. Business days generally exclude weekends and U.S. holidays.

Carrier delays caused by weather, holidays, service interruptions, address problems, or other circumstances outside our control may affect delivery estimates.

ORDER TRACKING

When tracking information is available, it will be sent to the email address or phone number provided with the order.

Carrier tracking information may take additional time to update after a shipping label has been created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or fulfillment has begun.

If a shipment is returned because of an incomplete, incorrect, or undeliverable address, additional shipping charges may apply before the order can be sent again.

DAMAGED, MISSING, OR INCORRECT ITEMS

If an order arrives damaged or contains an incorrect item, contact us promptly and include:

• Your order number
• A description of the problem
• Clear photos of the product, shipping package, and shipping label when applicable

Please retain the original packaging while we review the issue.

If tracking indicates a delivery problem or the package has not arrived within a reasonable period after the estimated delivery window, contact us with your order number so we can review the carrier information.

FULFILLMENT LOCATION

Orders may be fulfilled from our warehouse located at:

1922 Doreen Ave
South El Monte, CA 91733
United States

This is a fulfillment location and is not the registered business address of Seven Six LLC.

Do not send returns to this address without prior authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

RETURNS

Return eligibility and refund processing are governed by our Return and Refund Policy.

Customers must obtain return authorization and return instructions before sending a product.

CONTACT US

For shipping assistance, contact:

PetVibess
Operated by Seven Six LLC

Email: hello@petvibess.com
Phone: +1 626-438-5510
Contact form: https://petvibess.com/pages/contact

Registered business address:

Seven Six LLC
30 N Gould St
Sheridan, WY 82801
United States