Find straightforward answers about choosing products, product suitability, order support and responsible pet care.
PetVibess FAQs
Straightforward answers for pet parents
What does PetVibess sell?
PetVibess focuses on practical everyday essentials for dogs and cats, including products for play, walking, travel, grooming, feeding, rest and general care.
How do I choose the right product or size for my pet?
Check the measurements, materials, species, life-stage and sizing guidance on the product page. Measure your pet when sizing is important, and contact us before ordering if you are unsure.
Are all products suitable for both dogs and cats?
No. Suitability varies by product. Always review the product description, size guidance and safety information before use.
Can PetVibess products replace veterinary care?
No. Our products are not a substitute for veterinary diagnosis or treatment. Contact a veterinarian for medical concerns, symptoms, emergencies or advice specific to your pet.
Where can I find materials, ingredients and care instructions?
Verified product specifications and care instructions are provided on each product page when applicable. Do not use a product when required safety or suitability information is missing.
How will I know when my order ships?
When tracking is available, Shopify sends a shipping confirmation to the email used at checkout. You can also use the contact page if you need help locating an order.
Can I change or cancel an order after placing it?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.
Where can I find shipping and return terms?
Review the shipping and return information shown on the storefront and during checkout before purchasing. Contact us if an order-specific term is unclear.
Choosing a selection results in a full page refresh.