Return and Refund Policy

Effective date: August 5, 2026

Overview

PetVibess wants customers to make informed purchases. Most new, unopened products may be returned within 60 days after delivery, subject to the conditions below.

Return eligibility

• Products must be unopened, unused, and in original packaging with applicable inserts and safety seals intact.
• A return request must be made within 60 days after delivery and include the order number.
• Items that are opened, used, tampered with, missing original packaging, or damaged after delivery are not eligible for return unless the item was defective or sent in error.

How to request a return

1. Contact hello@petvibess.com with your order number and the reason for the request.
2. Wait for return authorization and instructions before sending an item. The approved return address and reference details are supplied with the authorization.
3. Use a trackable service and retain proof of shipment until the return is resolved.

Return shipping and refunds

Customers are responsible for return shipping unless PetVibess sent the wrong item, the item arrived damaged, or we confirm a product defect. In those cases, contact us before returning the item so we can provide the appropriate next step.

Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges are not refundable unless the issue resulted from our error. Your bank or card issuer may need up to 10 business days to post the credit.

Damaged or incorrect items

Contact us promptly with your order number and relevant photos. We will review the order and carrier information and explain the available replacement or refund option.

Shipping and delivery questions are covered in our Shipping Policy.